The attributes marked with a * are confidential and should not be disclosed outside the service provider.
| Service overview |
|
| Service name |
|
| Service area |
|
| Service phase |
|
| Service description |
|
| Customer group |
|
| User group |
|
| Value |
|
| Tagline |
|
| Features |
|
| Service options |
| Option |
Name |
Description |
Attributes |
|
| 1 |
|
|
|
|
| 2 |
|
|
|
|
| 3 |
|
|
|
|
|
| Access policies |
|
| Service management information |
|
| Service owner * |
|
| Contact (internal) * |
|
| Contact (public) |
|
| Request workflow * |
|
| Service request list |
|
| Terms of use |
|
| SLA(s) |
|
| Other agreements |
|
| Support unit |
|
| User manual |
|
| Service architecture |
|
| Service components |
| # |
Type |
Name |
Description |
TRL [1]
|
| 1 |
|
|
|
|
| 2 |
|
|
|
|
|
| Finances & resources |
|
| Payment model(s) |
|
| Pricing |
|
| Cost * |
|
| Revenue stream(s) * |
|
| Action required |
|
